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Administration

Receptionist

Based on 36 assessments

30% Moderate risk

Average realistic automation risk across all Receptionist profiles in the dataset.

Raw potential
39%
Realistic risk
30%
Research benchmark ?
58%

Raw potential = I/O automation ceiling. Realistic risk = adjusted for informal knowledge and social context. Research benchmark: Eloundou et al. (2023)

Distribution across 36 profiles. Middle half of Receptionists score between 24% and 33%.

0% 50% 100%
p10 · 22%
39% · p90
On-screen work 24%

Done entirely on a computer. High AI exposure — these tasks are already in the automation zone.

In-person + screen 25%

Physical sensing, digital output — e.g. interviewing someone then writing a report. Partially protected.

Computer + action 0%

Computer input, real-world output — needs someone to act on it, not just software.

Fully in-person 52%

No computer required. Furthest from automation — the strongest human advantage.

3 synthetic profiles for a Receptionist, ordered by automation exposure. Tab between them to see how task mix drives the score difference.

Task Time Type Exposure
Answering and routing incoming phone calls to the correct department or individual
29% AD 29%
Greeting visitors as they arrive, checking them in, and directing them to the appropriate person or meeting room
some context needed
26% AA 0%
Handling incoming and outgoing mail and packages, including sorting, distributing, and preparing outgoing shipments
15% AA 4%
Managing appointment schedules, including booking, rescheduling, and canceling meetings for staff
10% DD 75%
Assisting with basic administrative tasks such as printing, scanning, faxing, and filing documents
8% AA 4%
Maintaining and updating company directories, contact lists, and internal documents (e.g., staff lists, office maps)
5% DD 87%
Providing general information about the company, its services, or office policies to visitors and callers
some context needed
3% AA 1%
Monitoring and managing office supplies, placing orders when stock is low, and organizing inventory
1% AD 40%

Work as a Receptionist? Map your specific role.

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