← Explore professions
Technology
It Support Specialist
Based on 36 assessments
36%
Moderate risk
Average realistic automation risk across all It Support Specialist profiles in the dataset.
Score spread
Distribution across 36 profiles.
Middle half of It Support Specialists score between 33% and 41%.
0%
50%
100%
Task breakdown by work type
Done entirely on a computer. High AI exposure — these tasks are already in the automation zone.
Physical sensing, digital output — e.g. interviewing someone then writing a report. Partially protected.
Computer input, real-world output — needs someone to act on it, not just software.
No computer required. Furthest from automation — the strongest human advantage.
Typical tasks
3 synthetic profiles for a It Support Specialist, ordered by automation exposure.
Tab between them to see how task mix drives the score difference.
Responding to user-reported technical issues via email, chat, or phone (e.g., password resets, software installation problems, connectivity issues)
42%
AD
28%
Troubleshooting and resolving hardware problems (e.g., malfunctioning laptops, printers, or peripherals) by diagnosing issues and replacing components
deep expertise
social element
27%
AA
6%
Documenting IT support requests, resolutions, and procedures in a ticketing system or knowledge base for future reference
12%
AD
36%
Setting up and managing user accounts, permissions, and access to company systems (e.g., Active Directory, email, or cloud services)
12%
DD
70%
Monitoring and maintaining IT infrastructure (e.g., servers, networks, or backups) to ensure systems are running smoothly and securely
1%
DD
69%
Installing, configuring, and updating software applications on user devices, including operating systems and productivity tools
1%
DD
64%
Providing in-person or remote training to users on new software, tools, or IT policies (e.g., cybersecurity best practices)
deep expertise
social core
1%
DA
4%
Responding to user-reported technical issues via email, chat, or phone (e.g., password resets, software installation problems, connectivity issues)
32%
AD
24%
Setting up and managing user accounts, permissions, and access to company systems (e.g., Active Directory, email, or cloud services)
16%
DD
60%
Installing, configuring, and updating software applications on user devices, including operating systems and productivity tools
16%
DD
90%
Providing in-person or remote training to users on new software, tools, or IT policies (e.g., cybersecurity best practices)
deep expertise
social core
12%
DA
2%
Troubleshooting and resolving hardware problems (e.g., malfunctioning laptops, printers, or peripherals) by diagnosing issues and replacing components
deep expertise
social element
9%
AA
5%
Documenting IT support requests, resolutions, and procedures in a ticketing system or knowledge base for future reference
8%
AD
35%
Monitoring and maintaining IT infrastructure (e.g., servers, networks, or backups) to ensure systems are running smoothly and securely
deep expertise
3%
DD
32%
Responding to user-reported technical issues via email, chat, or phone (e.g., password resets, software installation problems, connectivity issues)
33%
AD
29%
Installing, configuring, and updating software applications on user devices, including operating systems and productivity tools
19%
DD
100%
Troubleshooting and resolving hardware problems (e.g., malfunctioning laptops, printers, or peripherals) by diagnosing issues and replacing components
deep expertise
social element
13%
AA
4%
Documenting IT support requests, resolutions, and procedures in a ticketing system or knowledge base for future reference
12%
AD
37%
Providing in-person or remote training to users on new software, tools, or IT policies (e.g., cybersecurity best practices)
8%
DA
17%
Monitoring and maintaining IT infrastructure (e.g., servers, networks, or backups) to ensure systems are running smoothly and securely
6%
DD
70%
Setting up and managing user accounts, permissions, and access to company systems (e.g., Active Directory, email, or cloud services)
6%
DD
61%
Save & share
